Patient Data Notification

NOTICE OF DATA PRIVACY EVENT

S. Texas Ortho, PLLC d/b/a South Texas Ortho (hereinafter South Texas Ortho or “Practice”) recently became aware of an incident that may affect the security of some of our patients’ and employees’ personal information. The Practice is advising you of its investigation and the steps it has taken in response to the incident. The Practice is also providing you with steps you can take to help protect your personal information should you feel it is appropriate to do so. 

What Happened? On October 11, 2020, South Texas Ortho became aware of suspicious activity in its environment and immediately initiated an investigation into the incident. As part of the investigation, which is being conducted with the assistance of third-party forensic specialists, it was determined that unauthorized individuals accessed certain files on the Practice’s network between September 18, 2020 and October 13, 2020. Therefore, we conducted a review of the files at risk to identify any individuals whose sensitive information could be impacted. Through the review, South Texas Ortho determined that information related to certain patients and employees was contained in the files. Although there is no specific evidence that personal information was actually viewed by the unauthorized individuals, and we have seen no evidence to date that any data has been used for malicious purposes, we are providing this notice in an abundance of caution.

What Information Was Involved? The information that was potentially subject to unauthorized access includes individuals’ name, address, dental diagnosis and treatment information, patient account number treating, billing information, dentist’s name, bank account number, and health insurance information.

What We Are Doing. South Texas Ortho takes the security of personal information in our care very seriously. We are providing this notification because patient and employee personal information may have been subject to unauthorized access. As part of our ongoing commitment to the protection of information in our care, we worked with third-party specialists to reaffirm the security of our systems and to enhance the existing measures we have in place. We have already taken and will continue to take steps to help reduce the likelihood of a similar situation in the future, including enhanced employee training, mandatory password changes, and systems upgrades. We also notified the United States Department of Health and Human Services and state regulators, as required.

What You Can Do.  We recommend you remain vigilant against attempts to obtain sensitive information through social engineering.  In addition, as a best practice, individuals should always carefully review their online accounts for unauthorized activity and report any instances of fraud to law enforcement.

Individuals with additional questions can call the dedicated assistance line we established for this incident at 877-672-4690, Monday through Friday from 6:00 am to 8:00 pm PT and Saturday and Sunday from 8:00 am to 5:00 pm PT.  

Testimonial 1

“I highly recommend South Texas Orthodontics! The staff is always friendly, quick and professional. Thank you for your great customer service.”

~ Daisy A.

Read more

Testimonial 2

“I LOVE this place! As an adult getting braces, I was unsure what to expect. My teeth look amazing and I owe it all to Dr. B and his awesome staff!”

~ Cassandra A.

Read more

Testimonial 3

“My 11-year-old and I have consistently had a wonderful experience with South Texas Orthodontics. Dr. Jackson is calm, professional and very pleasant to work with. The front desk staff is attentive and always engaging. We will be starting our 2nd phase of braces soon and are confident that it will go just as well as the first time. I would highly recommend this practice for all your ortho needs!”

~ Gloria S

Read more

Testimonial 4

“This is my 2nd time getting braces here! Love the doctors and staff! They are great at getting you in for last minute appointments and working with your schedule. They really care! Love this place!”

~ Gena S.

Read more

Testimonial 5

“Our experience at South Texas Orthodontics has been wonderful! The staff were helpful, knowledgeable and now our daughter has a beautiful smile to show for it. I recommend this office and Dr. Bruchmiller to anyone needing braces/orthodontic work.”

~ Jared and Mylia R.

Read more

Testimonial 6

“My son, daughter and I all got our braces done here with Dr. Jackson. Glad I went with Dr. Jackson! Everyone here is personable and makes you feel comfortable, even if you get a different assistant every time. Dr. Jackson explains to you what needs to be done and how she's going to do it to get the results that need to be achieved. I wouldn't go anywhere else!”

~ Michele G.

Read more